Terms of use

Terms of use, privacy policy and credits

Image and illustration credits: Kubio – WordPress

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TERMS OF USE – Last updated: December 4, 2025

1. LEGAL INFORMATION
Website: xtra-energy.com
Publisher: Xtra-energy SAS
Registration Number: 930472857 – Paris
Registered Office: 25 rue du Faubourg Saint Antoine – 75011 PARIS
Contact: Click here
Web Host: OVH – SAS – 424 761 419 RCS Lille – 2 RUE KELLERMANN – 59100 ROUBAIX – Tél : 1007

2. ACCEPTANCE OF TERMS
By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website.

3. INTELLECTUAL PROPERTY
All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Xtra-energy or its content suppliers and is protected by French and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without express written permission from Xtra-energy.

4. USE OF THE WEBSITE
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this website by any third party.
Prohibited activities include:
– Attempting to gain unauthorized access to the website or its systems
– Transmitting viruses or malicious code
– Collecting user information without consent
– Using the website for fraudulent purposes
– Violating any applicable laws or regulations

5. HYPERLINKS
This website may contain links to third-party websites. Xtra-energy has no control over these external sites and accepts no responsibility for their content or privacy practices.

6. LIMITATION OF LIABILITY
Xtra-energy strives to ensure the accuracy of information on this website but makes no warranty regarding its completeness or accuracy. The website is provided « as is » without any warranties, express or implied. Xtra-energyshall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of this website.

7. MODIFICATIONS
Xtra-energy reserves the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website constitutes acceptance of the modified terms.

8. APPLICABLE LAW AND JURISDICTION
These Terms of Use are governed by French law. Any dispute arising from the use of this website shall be subject to the exclusive jurisdiction of the French courts.

PRIVACY POLICY – Last updated: December 4, 2025

1. DATA CONTROLLER
Company Name: Xtra-energy
Address: 25 rue du Faubourg Saint Antoine – 75011 PARIS
Email: Click here

2. INTRODUCTION
Xtra-energy is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and French data protection laws.

3. DATA WE COLLECT

3.1 Information You Provide
When you use our website, we may collect:
– Identity data: surname, first name, title
– Contact data: email address, telephone number, postal address
– Professional data: company name, job title
– Communication data: comments, questions, or feedback you provide

3.2 Information We Collect Automatically
– Technical data: IP address, browser type and version, time zone settings, operating system
– Usage data: information about how you use our website
– Cookies: see our Cookie Policy below
Fields marked with an asterisk (*) are mandatory. Without this information, we may not be able to respond to your request.

4. LEGAL BASIS AND PURPOSE OF PROCESSING
We process your personal data based on the following legal grounds:
Purpose – Legal Basis – Responding to contact requests – Legitimate interest – Newsletter distribution – Consent – Website analytics – Legitimate interest – Legal obligations – Legal compliance

5. HOW WE USE YOUR DATA
We use your personal data to:
– Respond to your inquiries and requests
– Send newsletters and marketing communications (with your consent)
– Improve our website and services
– Comply with legal obligations
– Detect and prevent fraud

6. DATA SHARING
We may share your personal data with:
– Service providers: hosting providers, email service providers, analytics providers
– Legal authorities: when required by law or to protect our rights
We do not sell your personal data to third parties.
All third-party service providers are required to protect your data in accordance with GDPR standards.

7. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
– Contact form data: 5 years
– Newsletter subscriptions: until you unsubscribe
– Analytics data: 36 months
Legal compliance data: as required by law

8. INTERNATIONAL DATA TRANSFERS
All personal data is stored on servers located within the European Union. If data must be transferred outside the EU, we ensure adequate protection through:
– EU Standard Contractual Clauses
– Adequacy decisions by the European Commission
– Other legally approved safeguards

9. DATA SECURITY
Xtra-energy implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:
– Encryption of data in transit and at rest
– Regular security assessments
– Access controls and authentication
– Staff training on data protection
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform you without undue delay.

10. YOUR RIGHTS
Under GDPR, you have the following rights:
– Right of access: obtain confirmation of data processing and a copy of your data
– Right to rectification: correct inaccurate or incomplete data
– Right to erasure: request deletion of your data (« right to be forgotten »)
– Right to restriction: limit how we use your data
– Right to data portability: receive your data in a structured, machine-readable format
– Right to object: object to processing based on legitimate interests
– Right to withdraw consent: for processing based on consent
– Right to lodge a complaint: with the CNIL (Commission Nationale de l’Informatique et des Libertés)
To exercise your rights, please contact us at: click here
We will respond to your request within one month.

11. COOKIES
11.1 What are cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience.
11.2 Types of cookies we use
– Essential cookies: necessary for the website to function
– Analytics cookies: help us understand how visitors use our website
– Marketing cookies: track your online activity to deliver relevant advertising
11.3 Managing cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
For more information, visit: www.cnil.fr

12. CHILDREN’S PRIVACY
Our website is not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected information from a child, please contact us immediately.

13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

14. CONTACT INFORMATION
For questions about this Privacy Policy or to exercise your rights, contact:
Data Protection Officer (if applicable): Johann Zamboni
Email: Click here

Supervisory Authority:
Commission Nationale de l’Informatique et des Libertés (CNIL)
3 Place de Fontenoy – TSA 80715
75334 PARIS CEDEX 07
Telephone: +33 1 53 73 22 22
Website: www.cnil.fr

15. COMMENTS AND USER-GENERATED CONTENT
When you leave a comment on our website, we collect:
The data shown in the comment form
– Your IP address
– Your browser user agent string
This information helps us detect spam and abusive comments. Your comment and associated metadata may be retained indefinitely unless you request deletion.

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.